- All orders are shipped ground via common carrier (FedEx, UPS, USPS) at our discretion. For expedited shipping please call us at (877) 822-7868 for shipping rates.
- We do not charge sales tax.
- Orders shipped from The Vacuum Factory will not be delivered during the weekend or on national holidays.
- We do not ship to P.O. Boxes.
- Orders submitted prior to 12:00pm EST are usually processed the same day. The Vacuum Factory does not process or ship orders during weekends. The Vacuum Factory does not guarantee same day shipping. Occasionally we must back order items, if this becomes necessary we will notify you via email which may delay the shipping of your order.
- Orders paid by check will not be shipped until the check has been cleared by the bank.
- We do not require proof of delivery by signature unless the customer specifically requests this service. All shipping carriers charge us a fee of $15 for a “Signature Requested” service. If you would like this service please contact us at our toll free number (877) 822-7868 and speak with a customer service representative to add this to your order.
- Once your shipment has been confirmed as delivered by the carrier The Vacuum Factory’s obligation has been fulfilled. Any packages that are lost, stolen or damaged by acts of God after confirmed delivery must be addressed to the carrier, not The Vacuum Factory.
- Special orders may require 6 to 8 weeks lead time depending on the manufacturer. Special Orders may not be canceled or refunded once the order has been placed or returned once shipped.
- If we ship your order to an incorrect or undeliverable address that has been provided to us by the customer you must pay an additional shipping charge to reship the product to the correct address.
Shipping charges are based on your order total, and for the 48 contiguous states only. Please allow 7 – 10 business days to receive your product, with the exception of special order products.
Shipping charges are as follows:
- Up to $59.99 – $7.95
- $60+ – FREE*
Missing Items / Damaged Product
Customers need to verify the receipt of items at the time their order is received. Any items missing must be communicated to The Vacuum Factory within 5 days of receipt. This excludes any back ordered items and only applies to orders that have been completely filled. Any damaged merchandise (other than by acts of God) or carton shortages must be reported directly to The Vacuum Factory within 5 days of receipt. Any parts or equipment, excluding consumable products, such as filters and belts, that are received damaged will be repaired or replaced at the sole discretion of The Vacuum Factory or the manufacturer according to their warranty policy. If your order was shipped outside of the 48 contiguous states and it becomes necessary to replace defective merchandise, due to the cost of shipping to these destinations we will not assume responsibility for the return shipping of that merchandise.
Keep receipt for warranty purposes. All returned items must have a valid Return Authorization number (RA#) issued by us within 30 days from date of invoice. Product must be received by us within 14 days of RA# issuance, NO EXCEPTIONS. Each Return Authorization is limited strictly to the item(s) that are listed on the Return Authorization form. If any additional items are included in the return package that were not authorized, they will not be credited and will not be returned. No returns will be accepted or credited without an RA# written clearly on return package label. Product must be returned in brand new resalable condition with original packing and container, which includes all manuals and materials. Due to sanitary reasons we are not able to accept opened packages of vacuum filter bags back. At our discretion a 10% to 20% restocking fee may apply to all returned merchandise, excluding damaged or defective products or products that were shipped in error. If you have returned merchandise that had free shipping we will deduct the actual shipping charges incurred from your credit. No refunds after 30 days of invoice date, NO EXCEPTIONS! “Special Order” products cannot be cancelled or returned for a refund once the order has been placed or received. Motors or electrical components will not be credited until item has been tested and approved by service department. Shipping, processing, and insurance charges are not refundable. Returned shipping costs of merchandise are at your own expense. All returns must be insured and a signature is required for proof of receipt of delivery. If you have returned merchandise that has been deemed as non-refundable you may request to have that merchandise returned to you providing you pay return shipping charges. We will not accept any returns or cancellations on merchandise that was special or custom ordered. No refunds will be given for orders that are refused by the customer. Please allow 14 business days for us to process your return once we have received it. Your refund will be credited to the original payment method or by check at our discretion. Please note: You have five (5) business days to review your credit for any discrepancies once it has been issued.
The manufacturer Reliable has a 25% restocking fee on all returned items. They only accept new and unused products. If you would like to return an item please contact us for a return authorization number. All items being returned to Reliable warehouses in Canada are at the customers expense. Return method and location is determined by Reliable, not The Vacuum Factory. Reliable Warranty Information
“Special Order” products cannot be cancelled or returned for a refund once the order has been received and/or shipped by The Vacuum Factory. This will apply to ALL orders that are processed online or through our customer service telephone line. It is strongly suggested that you contact us at (877) 822-7868 prior to placing the order to verify that the product is in stock as your credit card is charged at the time of checkout and purchase. UNDER NO CIRCUMSTANCES can we accept a returned motor that was marked as “Special Order” on our website as the manufacturer will not accept any returned motors according to THEIR policy as they are often made to order. We highly suggest that you call us prior to ordering a “Special Order” motor to find out the availability.
- *Certain products do not qualify for free freight over $60. If the product is not eligible for free shipping, freight charges will be calculated at checkout.
Certain products (such as, but not limited to: Ametek Windjammer, Ametek Microjammer and Ametek Minijammer Motors) that are sold by The Vacuum Factory will require that you sign a Non-Cancel, Non-Refund agreement prior to processing and/or shipping. Please note that these item(s) are still considered “Special Order” and are also Non-Cancellable and Non-Refundable regardless of this form being signed and returned to us. The order will be forfeited and all funds will be considered abandoned by the customer and become the sole property of The Vacuum Factory if the customer refuses or fails to sign the necessary forms for the item purchased or if the signed agreement is not returned to us within (7) business days from the date of purchase. Any claims regarding the forfeiture must be submitted in writing to The Vacuum Factory within (14) business days of the original purchase date in order to be considered.
While we try to ensure accuracy on our website, we reserve the right to correct any errors in pricing or descriptions, and to cancel or refuse to accept any order based on an incorrect price or description. Such corrections may be made even after an order has been placed and accepted by the customer. This may also include our shipping policy, return policy, warranty policy or any other policies or procedures as well as any general descriptions or pricing listed on our website. By using this website or by calling The Vacuum Factory, you hereby agree to and accept all of the policies and procedures of The Vacuum Factory. These policies and procedures may be changed or amended at any time without notice.